The complaint that should shape your first phone call

Before anything else, deal with the prepaid pool problem. A member wrote in December 2025: "The pool does not follow its advertised schedule. I paid monthly membership and arrived during the posted hours, only to find the pool unavailable, with no prior notice." The same person added: "it feels like a scam for the prepaid ones."

Here's the dull mechanism behind that anger. A monthly membership buys access, but a posted schedule is a promise the operator can break without any automatic refund. When a session gets cancelled, the person who paid up front carries the loss. That doesn't mean the reviewer is wrong to be furious. It just moves the useful question from "how could they" to what did I actually pay for - a guaranteed slot, or a chance at one?

That reading gets stronger because it isn't a lone voice. A January 2024 review describes the same pool as oversold: "The swimming pool is small as it only has 3 lanes." Lanes get reserved for lessons even when few people are in them, and the reviewer notes "This is nothing that they advertise." Two independent people, same theme: the water side is smaller and more restricted than the marketing suggests.

What this place actually is

This isn't a plain weight room. It's a combined spa, pool and fitness site in Iasi, and the happy reviews name all three. A January 2019 visitor wrote: "From spa to fitness, yoga classes and staff. It's clean and they have a good eye for details." I'd read the 4.6 across 849 ratings as a genuinely liked facility with one soft spot - the pool - that only shows up once you've paid.

Where the voices agree

Even a fan flags the tradeoff. A January 2026 review is five stars and still warns: "a little too much humidity, bring gloves for heavy lifting." Humidity is what you get when a pool shares a building with the iron. My take? That single honest line tells you more about the room than the average does.

An older customer-service gripe from February 2019 sits apart from the facility itself. A new member was told a 30-minute cancellation window by one staffer, then scolded for not calling two hours ahead by another. Mixed messages from the desk, not a structural fault.

What's missing

No review states a membership price, and none of the happy ones describe the equipment in detail. The record does carry hours - roughly 6am to 10pm on weekdays, 8am to 8pm on weekends - but confirm the pool timetable specifically, since that's the exact thing two people say gets changed without notice.

Who it's not for

Serious lap swimmers chasing a clear lane at a fixed hour. Three lanes with lesson reservations won't satisfy a training swimmer, and the schedule complaint lands hardest on anyone building a week around pool time.

FAQ

Is the pool reliable if I prepay?

Two reviewers say no - one in January 2024 about lane reservations, one in December 2025 about closures during posted hours. Call and ask for the pool timetable in writing before paying monthly.

How big is the pool?

A January 2024 review counts three lanes and calls it small. Fine for casual swimming, tight for structured lap work.

What does membership cost?

No review names a price. You'll need to call +40 747 101 177 or check oxygensport.ro to find out.

What Our Members Say

4.6
Based on 849 reviews · showing 5
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Powered by GoogleLatest review 5 months ago
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Vasile Secman
5 months ago

Great gym, a little too much humidity, bring gloves for heavy lifting.

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Ștefăniță Alin Colțescu
7 years ago

I absolutely love this place. From spa to fitness, yoga classes and staff. It's clean and they have a good eye for details and treat customers very kind. The prices match the quality!

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Lilo Lila
7 years ago
Love the place, the classes that they offer... But today I had an unpleasant call... I called 40 min before my class to let them know that I can't be there.... The women that I talked to was really unhappy and she start... Read more

Love the place, the classes that they offer... But today I had an unpleasant call... I called 40 min before my class to let them know that I can't be there.... The women that I talked to was really unhappy and she start telling me that I was suppoesd to cal with at least 2 hours in advance. I told her that this is my 4th day since I signed there and the girl from the office told me a day before that only 30 min are enough if I need to cancel and appointment. But this women was pretty rude and she was huffing and puffing telling me that maybe a 'new girl' told me that, and that I need to call 2 hours in advance. Bad customer service guys..... Please make sure the people you hire talk nice with the customers, because we pay for those services.... 4 stars for that! :|

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Two Sundays
6 months ago
The pool does not follow its advertised schedule. I paid monthly membership and arrived during the posted hours, only to find the pool unavailable, with no prior notice. Unacceptable for a prepaid service. I already know... Read more

The pool does not follow its advertised schedule. I paid monthly membership and arrived during the posted hours, only to find the pool unavailable, with no prior notice. Unacceptable for a prepaid service. I already know what your typical reply will sound like, so please save the time, and focus on how to improve customer service. You know, it feels like a scam for the prepaid ones.

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Vlad Bogus
2 years ago
The swimming pool is small as it only has 3 lanes. If they are swimming lessons you can only use 1 lane even if there are 8-9 people on it as the others are "reserved" for the people taking the lessons, even if they are... Read more

The swimming pool is small as it only has 3 lanes. If they are swimming lessons you can only use 1 lane even if there are 8-9 people on it as the others are "reserved" for the people taking the lessons, even if they are 3-4. This is nothing that they advertise. You only find out if you don't linke this behavior.

Location
Strada Pantelimon Halipa 10, 700614 Iași, Romania
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