WOW! Work Out World of Randolph

To call themselves Professional Fitness is a completely false statement. Their employees, from the sales representatives in the gyms to their representatives in corporate offices, are condescending and unprofessional in the manner they speak with customers. I've had an encounter where their sales rep wrote up a "contract" under false pretenses, knowing my friend and I only wanted one month of training. We told her up front we could not afford nor wanted a 12-month program, yet she falsely signed my name to a contract and forwarded it to her billing office. Trying to escalate the matter took upwards of a month and more of day-to-day contact of trying to get in touch with a higher-up in their corporate office. After constant back and forth, I came to discover one document (sent via email from their own corporate office) that I did not have possession of, that had my forged signature on it, which they claim I had agreed to the 12-month program. Everyone I spoke with said my statement was hearsay and would not listen to reason. While trying to get this issue resolved, their only resolution was to cancel the contract and waive a cancellation fee without offering me any refund of what they took from my bank account without authorization for three months. I did not agree to the terms, nor were any of them gone over at any time. Simply saying I signed a "contract," and that the entire situation was "hearsay." Please do your research on this company because there are many reviews across the board that complain about issues of refunding customers for training they did not agree to and poor customer service on behalf of their corporate offices.