Gimnasio AltaFit Ronda Norte

After paying the annual subscription, just over 300 euros, in my opinion they leave much to be desired. In the first place, from the point of view of the facilities, the repair of the machines stands out. Especially the pulley machines, well the only pulley machine, they take weeks to fix and the fix lasts less and nothing, I no longer know whether to doubt the quality of these or those who are in charge of the repairs ... .. On the other hand, the so-called "genius" are supposed to help you, they are the ones who understand about the exercises, that's why they work there. But some are not even able to say hello, the worst thing is that they see that someone does a really bad exercise and they do not care, they totally pass on you. I have totally left over, sorry to be so clear. The rest of the users who go help you much more. Another thing that I did not like at all, has been the management of the pandemic that we have gone through this year, they did not send me ANYTHING, not even a sad email about how the return to the gyms would occur, I had to find out from another member of another branch, definitely disappointing. In addition to this, they did not even ask you what you wanted to do with the 3 months that were closed, in my case they directly extended the subscription to three more months, instead of asking if they wanted the refund of the proportional part or the extension of the subscription . And if we talk about money, it is the only thing that interests them. The main reason I have unsubscribed was because they wanted to charge me a new registration fee for changing the payment method, let me explain, instead of paying the 300 euros in a single payment, I wanted to be charged per month, They did not even give me an explanation as to why I had to pay it again, it seems like a THEFT, I was not canceling, I just wanted to pay month by month. I attach the email that they sent me back in the day. And if we continue talking about money, something that should be mentioned is that the first time I forgot my bracelet to enter, they warned me that the next time they were going to charge me 10 euros to let me in. But are we crazy ?? !!!! For 1 year I have not forgotten the bracelet even once, and once I forget it, they come out with them. It seems to me that you have to have a very tough face to do this. Direct to the portfolio go. I hope they really get the hang of it, appreciate the customers more, and improve the staff. And if they answer the review, let it be something more elaborate than a simple copy and paste of the rest of the reviews, because if so, I will give you the answer: "Thank you for your assessment. We work every day to improve! We hope that next time your evaluation is more positive! Thank you ". CHEER UP!!!