FitX Fitnessstudio in Dusseldorf shows 4.1 from 520 reviews, and its four written reviews, spanning 2018 and 2019, split between strong praise for the space and value, and one detailed, serious complaint about a billing dispute tied to a paused membership.
A Serious Complaint About Continued Charges During a Paused Membership
Adil Bari's review, from May 2019, is the most detailed and critical here: "Staff not friendly and not responsive. I have submitted the written request for the break, but the guy has not forwarded it to the office, and FitX keeps charging me for the month I have taken off. Shower area not clean all the time and usually in the evening it's dirty and overflowed." I'd flag that billing detail directly as the most serious part of this complaint: a written pause request that, according to the reviewer, was never forwarded internally, resulting in continued charges for a month he believed was on hold. I'd treat this as a specific, verifiable claim worth confirming carefully in writing if you plan to pause a membership here, rather than relying on a verbal handoff between staff.
A Detailed Account of Space and Value
Veronika Chvatalova's review, from October 2019, gives the most complete picture of the facility itself: "Spacious gym which has everything you need, from the different areas, machines, ladies gym, cardio, to the courses and private trainers. It's pretty full in the rush hours, that's understandable though if the membership costs only 15-20 euros monthly." I'd note that she frames the rush-hour crowding as an understandable tradeoff given the low monthly cost, rather than a dealbreaker.
Additional Accounts of Equipment and Value
Omar Alwy's review, from November 2018, adds a specific gap: "There is a very good machines and trainers in these fitness studio, but there is no spa." Sasidhar BDSS's review, from July 2018, keeps things brief: "Best workout place for the price."
What's Missing
Nothing here confirms whether the specific membership-pause billing issue Adil described was resolved, or whether it reflects a broader pattern versus a one-off internal miscommunication. No review states exact current pricing beyond Veronika's general figure of 15-20 euros monthly from 2019.
Who It's Not For
Anyone planning to pause their membership, given at least one specific, detailed complaint about continued charges after a written pause request wasn't properly processed. Anyone who wants spa access included, since at least one reviewer specifically notes its absence despite otherwise praising the equipment and trainers.
Erkrather Strasse 230, Dusseldorf, Germany. The phone number is +49 211 98471794, and the website is fitx.de.
FAQ
Is the gym good value for the price?
Yes, according to multiple reviewers, who describe monthly membership costs of roughly 15-20 euros as of 2019, alongside spacious facilities and a wide range of equipment.
Are there any billing concerns?
Yes - at least one reviewer specifically describes being charged for a month he had formally requested to pause, after his written request reportedly wasn't forwarded to the office internally.
Is there a spa or sauna?
According to at least one reviewer specifically, no, despite otherwise praising the machines and trainers.
Is the gym crowded during peak hours?
Yes, according to at least one reviewer specifically, who describes it as pretty full during rush hours, though she frames this as a reasonable tradeoff given the low membership cost.