Cross Gates Family Fitness - Military Rd.

Love this place!! No gym in slidell can compare. It's always clean and smells great. The staff is so friendly and helpful. The classes and aquiptment are great. Theres endless things to do for family and fun. Worth every penny and would definitely recommend to everyone looking for a great family gym.

Recently I had a terrible experience at The newly opened 'Spa & Lifestyle Store' at Cross Gates Family Fitness at the Military Road location. I've a cross gates gym family membership for all 3 locations so of course, I signed up for the VIP promotion for the Spa which is advertised at $49.99/ month for 12 months but for the first 49 members who sign up now, it's $24/ month annually (btw, without ever getting a massage done beforehand, big mistake).Then, I signed up for the 'Rejuvenate massage' (60 min for $95) with Anna. I was specific about my needs with the front desk as I Lift heavy and run outdoors so needed someone with strong hands and Anna was recommended and an appointment was made for last Saturday @8am. This masseuse 'Anna' was terrible and even when I told her couple of times that she needs to go hard, nothing. After Anna twice said that I can cancel it and try to reschedule it with another masseuse, I ended the session after 20min. Now this isn't the end of it as I went to the front desk to reschedule and when I was asked about the service, I didn't sugartold it and told her, No Good. The front desk woman who apparently took it personally (probably getting commission) started rambling about how she never never had an issue with Anna and blah blah blah. I let her rant before asking, do you lift or run? Anyway, I again described my needs and asked for someone with strong hands. I was told that there's a masseuse at another location (Pontchartrain) but that she couldn't accommodate early morning or in the evening so I reluctantly scheduled another appt for 9am on upcoming Friday. The front desk woman again started rambling about how this other masseuse has her boyfriend who's supposedly 250lbs in pain. Ah, that would be a 'Fail' but ok. I told her that I signed up the VIP service but if the 2nd masseuse didn't satisfy my needs, I'll cancel the contract. To which, the front desk woman replied, no you can't as you signed an annual contract. On my way back home, I started thinking how obnoxious this lady was and That I just signed up for the VIP service with an annual contract without ever actually getting a massage done beforehand. However, it was only couple of days ago and if I'm not satisfied with the service it is my absolute right to cancel the contract as it is not a Prenup. I signed the contract in good faith and was gonna give another masseuse a try before deciding on anything. That being said, I was Not gonna patronize a business which hires employees with an attitude problem. I called back the Spa and told them to cancel my future appt and have the director of Spa or the manager of cross gates gym call me back as I would like to file a complaint against the rude employee and cancel my annual Contract. To wit, I've yet to hear from anyone at cross gates (incompetence much) so I'll just dispute the VIP annual contract amount with my credit card/ bank. If you ever decide to patronize 'The Spa & Lifestyle Store' at Cross Gates at Military Location, pls do so at your own discretion! Sent from my iPhone

Whenever I signed up, I was told of all the facility criteria. I expressed high interest in the racquetball and basketball area and even told the membership team that was the only reason I chose this place over the other locations. Then after signing up I was given 2 guest passes that I could use at "any time" so me as a paying member paying almost $30 extra to use the military location go in one day with a friend... I try to use my guest pass, nope can't use it after 8pm they told me.... okay.... then go to play basketball, nope basketball isn't 24/7... go to play racquetball, nope the gear isn't allowed to be signed off to guests, they have to bring there own gear. Wow so what's the point in even having the gym membership, right?! Well I call and complain. And word for word I was told the girl that sold me the membership was new, she hadn't even completed her training then they said I'm really sorry is there anything else I can help you with? Um yeah, educate your staff and stop scamming people. Now, I have to pay for a gym I HATE and will never ever support after these 12 required months are over. WHAT A SCAM