Rivertown Fitness Center shows 4.1 from 24 reviews, and two of its five written reviews, two years apart, describe the exact same problem: an inability to reach anyone to cancel or change billing, escalating in the more recent case to contacting authorities.
Two Independent Cancellation Complaints, Years Apart
Dylan Franca's review, March 2024: "I cannot get in touch with any workers to change my card information or to even cancel my account since they won't answer. This place has gone downhill." Devin Mertine's review, March 2026 - exactly two years later - describes something similar but worse: "I've been trying to cancel my six-month subscription for months now. For some reason it's been running for far over a year. They are stealing my money and I can't seem to contact anyone no matter how hard I try. I had to get in contact with the authorities."
I want to explain a mechanism here without excusing either account. A gym that makes cancellation genuinely difficult - unanswered phones, no clear cancellation process, auto-renewal past a stated term - is a well-known, real pattern across the fitness industry, sometimes deliberate and sometimes just chronic understaffing. Neither explanation makes a member's money any less stuck. What's notable here is that this isn't one person's account: two independent members, two years apart, both describe the identical core problem - being unable to reach a human being to stop being charged. That repetition is what improves this from an isolated bad experience to a pattern worth taking seriously before you sign anything.
A Reviewer Who Changed His Mind, In Writing
Marquis Steahl's review is unusually valuable because he updated it: "Since it doesn't seem possible to tour or even talk with anyone, I suggest touring the other options in the area. The place is equipped but with some fairly worn machines." Then, later: "Updated: I am a fan. Great place for strong workouts. The iso machines are dated but effective. Overall, it's a good facility." That's a documented change of mind from the same person - initial frustration with reachability, followed by a genuinely improved impression once he was actually training there. Worth reading both halves rather than just the update.
What Long-Term Members From Years Earlier Describe
Erin Chriswell, December 2017: "My favorite place to be. Friendly 24-hour gym with no wait and no hassle... they work so hard and listen to all the gym members." Michael Hucks, January 2018, four stars: "Great, friendly staff. Gym is well lit and has a good variety of equipment. Equipment is somewhat old and mismatched, but 45 lbs is still 45 lbs." He also flags a specific, practical issue: "Parking lot is too small and hard to get in and out of, which is why I took away a star."
What's Missing
No review states current membership pricing or contract terms - exactly the information you'd want most given the cancellation complaints. Nothing confirms whether the reachability issues Dylan and Devin describe, two years apart, have been addressed since Devin's March 2026 review.
Who It's Not For
Anyone who wants confidence they can reach staff to cancel or change billing information - two independent members, years apart, describe exactly the opposite experience, with one escalating to contacting authorities. Anyone who needs ample, easy parking, given one specific complaint about a small, difficult lot.
2416 N Main St, Conway, SC 29526. The phone number is +1 843-488-5425, and the website is rivertownfitnesscenter.com.
FAQ
Is it hard to cancel a membership here?
Two independent reviewers, two years apart, both describe being unable to reach staff to cancel or update billing, with one saying he had to contact authorities after being charged well beyond his stated subscription term.
Is the equipment any good?
Mixed but generally positive. Multiple reviewers describe it as somewhat old or dated, but functional and sufficient for serious workouts.
Is parking easy?
No, according to one reviewer, who specifically calls the lot too small and difficult to navigate.
Did anyone change their opinion after visiting despite reachability issues?
Yes - one reviewer initially struggled to reach anyone or get a tour, then updated his own review after training there to say he'd become a genuine fan of the workouts themselves.