LA Fitness - Gym in Fairfax, United States

I've been coming to the LA Fitness in Fairfax for a while now, and I've got to say it's been a solid experience. The facility might not be the newest, but it's well-maintained and the staff do a great job keeping everything in shape. The equipment is reliable, and the atmosphere is friendly and welcoming, especially during Zumba classes. Overall, it's been a great place to work out!

I have been in this gym for 12-13 years because it's very convenient for me and close to my house otherwise their equipments are very rusty and old and they never even bother to repair it or maintain it. Sauna one is close and another is in poor shape and pool is closed but I'm still hanging there for my personal reasons. Staffs are great and very helpful and cooperative, no complain.

The employees at LA Fitness are great, very attentive and respectful. No complaints about the staff at all. However, the lack of maintenance is a serious issue. The basketball court leaks every time it rains, leaving water on the floor with no warning signs. This has been going on for years and creates a major safety hazard. Someone could easily slip and get seriously injured. It's disappointing that nothing has been done to fix it. This feels like something that could eventually lead to a lawsuit if it continues to be ignored.

This was one of the most unprofessional and disrespectful customer service experiences my family has encountered. On beginning of February 2026, at approximately 9:35 AM, my senior parents visited the LA Fitness location at 11220 James Swart Cir in Fairfax to enroll through SilverSneakers. They provided a valid SilverSneakers number issued directly by their insurance provider. A female staff member insisted the number was incorrect and refused to proceed with enrollment. When I spoke with her by phone to clarify, she stated that I was "wasting her time." This comment was not only inappropriate but completely unacceptable when assisting senior members. After being refused service, I contacted the insurance provider again and spent approximately 40 additional minutes on the phone, only to receive the exact same SilverSneakers number. A different male staff member then processed the enrollment successfully using that same number without any issue. This clearly indicates the original refusal was due to staff error. When we asked why the number could not be processed earlier, no explanation or apology was given. Instead, we were told, "we are all good now, all we need is patience," which shifted responsibility onto us rather than acknowledging the mistake. Attempts to escalate the issue were equally concerning. The employee claimed to be the supervisor, effectively blocking escalation. When I later called the club to speak with a manager, I was told the manager was "in a meeting." Front desk staff refused to provide the name of the employee involved and instructed me to "send an email." The dismissive attitude, refusal to assist, inappropriate language, and resistance to escalation are deeply troubling. Additionally, given that my parents have limited English proficiency and are Chinese, this experience raises serious concerns about whether language barriers influenced how they were treated. This incident reflects a lack of proper training, accountability, and respect for senior members. A national fitness organization serving a diverse community should hold its staff to significantly higher standards. I sincerely hope corporate leadership reviews this location's management and customer service practices.

Today, I used the LA Fitness app to bring a friend as a VIP guest. When we arrived at the gym, I presented his VIP Guest Pass and explained to the front desk staff that he was visiting from Colombia, that he didn't live in the United States, and that he only had his passport as identification. The woman at the front desk responded rudely and said he couldn't enter. It felt very discriminatory because he was only denied entry for not having a U.S. ID. I've been a member of this gym for almost three years, and I feel that the quality of customer service has declined. They don't treat people with respect the way they used to.