GoodLife Fitness Charlottetown Belvedere Plaza

Went here to give it a try.....I walked in the front entrance and noticed a gentleman behind the counter, obviously busy. I waited (meanwhile, there were around 3 other staff members in the back office, who noticed I was there, but did not come out to help me). After approximately 5 minutes the gentleman who was on the computer came over to me (didn't apologize for the wait, nor did he seem friendly). I told him I wanted to use the gym for the afternoon, and he said he had to input my information into the computer since I'd never been there before. So halfway through inputting my information, he just walks off to do something else, and a young lady comes over to the computer after about 2 minutes (she was a yoga instructor)......she then proceeds to ask me the exact same questions that the other guy had JUST asked me. After a couple of minutes, the guy that had been assisting me first came back, and finished up inputting my data into the system. Then he tells me that the "drop in rate" was $25 (didn't bother asking me if I wanted to try the gym out for free or what packages they offered or ANYTHING ELSE.....he said: "the day price usually deters people from buying it.....are you sure you want it?!!) I was shocked, but I'd already spent 20 minutes of my time just standing there, giving them my information, so I just paid the $25 and did my workout. When I finished (about an hour and a half later), I went back to the front desk and asked the same gentleman if he had a pamphlet or something with the different packages on it. He said he didn't have any, and he didn't know. So I asked him if maybe all of that info might be online? He said he wasn't sure, but that I "could try ". I was shocked and horrified at the lack of customer service.....these people did not give a hoot about possibly gaining a new customer......it honestly seemed like they couldn't care less that I was there. I was considering joining this gym, but after that experience, there is NO WAY I would. Very, very rude staff who don't care about customer service or increasing Sales!

just one star due to the fact that the majority of people don't wipe equipment down after use. they don't have any signs posted around the gym to remind people, or enforce it and i have yet to see a trainer teach their clients to wipe anything down after use. I haven't been to any other gyms on the Island so i'm not sure if its the culture of Goodlife PEI or all the gyms here are the same in this area. The front end staff in the last year is way friendlier, welcoming and helpful than prier. Nice size to the place with a decent amount of equipment, nothing usually gets to clogged even at busy times except when people spent 10 mins texting or whatever on their phones between each set.

My girlfriend and I were interested in trying out this gym and we walked in and the lady at the desk told us we needed to sign up online and the application takes around 10 hours to go through (Which is ridiculous), so we tried to sign up at home via the website, but nothing happened and the website would just keep going back to the payment page. We tried calling the gym a few times but no answer. Turning people away and telling them to apply online is a horrible business model, and a good way to discourage new people who want to work out.