Snap Fitness 247 Maryborough

Awesome environment to workout in! Everybody here are so nice, the staff are always hands on if you need help or need any questioned answered. Superb gym. Would 100% recommend this gym to anybody that's looking to better themselves and mental health.

went to pick up my access card and felt like i was not valued at all. it was a quick sign here, here's your access card. no gym tour no nothing what so ever. As a person that needs support in the gym this is not where im continuing my fitness journey at.

I recently cancelled my membership with Snap Fitness Maryborough due to persistent safety concerns and write this review due to the poor handling of my cancellation. I raised specific concerns about the gym layout - particularly the bench press being positioned too close to the dual cable machines. Despite flagging that this had already led to several near misses, the management's response put the responsibility back on me to suggest changes or even to stop using the equipment entirely, rather than proactively addressing the safety risk. One particularly alarming factor is that the dual cable machine is frequently used by wheelchair users. This makes the cramped setup even more dangerous, as there is even less room to safely maneuver around someone lifting heavy weights. In one of my final sessions, this risk became all too real. I was lifting ~100kg overhead when someone accidentally knocked my bar mid-lift due to the limited space. In that moment, I genuinely thought I might seriously injure or maim myself. It was a terrifying near miss that could have easily resulted in serious harm to me. I've trained in various gyms for over a decade, worked in unexploded ordnance and never experienced anything like this. When I provided written notice to cancel my membership - fully meeting the requirements under Queensland legislation - the process was made unnecessarily difficult. Despite satisfying the written notice obligation, I was repeatedly asked to complete redundant paperwork and the cancellation was not processed until I pointed out the legislation in question. At one point, despite clearly outlining my rights, I was told by Jaclyn: "If you need any help with signing the bottom part of the form, I'd be happy to assist." - a comment I found patronising, considering that I had already fulfilled all my obligations. I even had to request a pro-rata refund myself, something that should have been automatic. When I calculated this, Snap only issued a partial refund missing a day. When I corrected them, they understood by citing: "yes you are correct there is technically 31 days in May". When the final day was refunded to me, I was short changed by a final 4 cents, which I had to laugh at. I am sharing this review not out of malice, but because I genuinely hope it prevents another member from being injured. I sincerely urge management to reassess both the gym layout and their approach to safety concerns before someone does get seriously hurt and consider the rights of the members who attend this gym. I am disappointed that management did not take the safety of its patrons more seriously.