Trim Gym Health & Fitness Club in Jonesboro, Arkansas shows 4.6 from 160 reviews, and its five written reviews describe an unusually well-equipped, affordable gym, alongside one serious, detailed billing complaint about an account that was supposed to be on hold.
A Serious Complaint About Being Charged Despite a Held Account
Mike Henrickson's review is the most detailed and critical here: "I liked the facility while I was a member there. I decided to put my account on hold about 6 months ago because I wasn't sure if I was going to need my membership anymore. I forgot about the account over time and started getting mass texts and emails telling me to update my information recently, so I drove to the facility today to tell them to cancel my account. I was hoping they would have automatically cancelled my account since I haven't been there in 6 months. No, they charged me 30 dollars for this month's membership and told me that there is no way to waive the charge, even though I haven't been there in half a year and despite that it was a mistake that I forgot to cancel. Then they tell me if I want to cancel my account I have to pay them, or I'll just get charged again next month." I'd flag that specific held-account distinction directly, since he describes the account as being on hold, not simply forgotten and lapsed, making the subsequent charge and cancellation-fee requirement a more concrete billing dispute worth confirming carefully in writing if you ever place a membership on hold here.
A Detailed Account of Genuinely Comprehensive Amenities
Frank Kasper's review offers an enthusiastic, detailed account of the facility's range: "Wow, this gym has everything! They even have Pilates on the Reformers! Their outdoor tennis courts will be finished soon! Everything you'd ever want in a gym, and it's very affordable!" I'd note that Reformer Pilates and outdoor tennis courts directly, since both are specific, less common amenities that go well beyond a standard gym-floor setup, especially at the affordable price point he describes.
A Detailed Account of Warm, Attentive Onboarding
Christina Farrell's review focuses on the sign-up experience specifically: "My husband and I got an account at Trim Gym, they were the nicest people. They helped us out, showed us around, and explained how everything went. Trim Gym employees have been by far the nicest to me and my family." I'd treat that onboarding-specific praise as a meaningful counterpoint to Mike's account of a difficult cancellation experience, since the two describe very different points in the membership lifecycle.
Additional Accounts of Staff Friendliness Gaps and Quiet Evening Training
Marjorie Moreno's review raises a specific, smaller staff-conduct concern: front-desk staff sometimes being noisy and blocking the badge-check area while chatting, rather than assisting members promptly. Taylor Murdie's review adds a different, positive note, describing the gym at night as perfect for people who want to train alone at a steady pace.
What's Missing
Nothing here confirms whether the held-account billing policy Mike described has since been clarified or made more member-friendly. No review states exact standard membership pricing beyond general characterizations of affordability.
Who It's Not For
Anyone planning to place a membership on hold, given at least one specific, detailed complaint about being charged and required to pay again just to cancel, despite the account being on hold rather than simply active and unused. Anyone who needs exact pricing before joining, since no review gives a specific figure.
1916 Race St, Jonesboro, AR 72401, USA. The phone number is +1 870-932-0140, and the website is thetrimgym.com.
FAQ
Are there Pilates Reformer machines?
Yes, according to at least one reviewer specifically.
Are there any billing concerns worth knowing about?
Yes - at least one reviewer specifically describes being charged for a month despite his account being on hold, and being told he'd need to pay again just to formally cancel.
Is the gym good for training alone at night?
Yes, according to at least one reviewer specifically, who describes evening hours as ideal for quiet, steady, solo training.
Is onboarding for new members handled well?
Yes, according to at least one reviewer specifically, who describes a warm, thorough introduction to the facility when she and her husband first signed up.