Trim Gym Health & Fitness Club

My husband and I got an account at Trim Gym they were the nicest people. They helped us out, showed us around, and explained how everything went. Trim Gym employees have been far the nicest to me and my family. If you want a nice facility to work out at go to Trim Gym, it’s worth it.

I like trim gym and the facilities .. but you need to seriously train your staff to be friendly to everyone. Some staff are annoyingly noisy. People come in to check their badge and one staff was standing right in front of the badge area and won't move because he was busy talking.

I liked the facility while I was a member there. Staff was never really that friendly though but I rarely needed to deal with them. I decided to put my account on hold about 6 months ago because I wasn't sure if I was going to need my membership anymore. I forgot about the account over time and started getting mass texts and emails telling me to update my information recently so I drove to the facility today to tell them to cancel my account. I was hoping they would have automatically cancelled my account since I haven't been there in 6 months. No, they charged me $30 dollars for this months membership and told me that there is no way to waive the charge even though I haven't been there in half a year and despite that it was a mistake that I forgot to cancel. Even after years as a member they refused to waive one charge I had accidentally left open. Then they tell me if I want to cancel my account I have to pay them or Ill just get charged again next month. That's really lousy customer service. There was a possibility of me going back in the future but not anymore. I see what they think of their customers now. $$$