Rebalance Pilates and Yoga Rocklea

Love this studio! Carly is amazing if you want a great workout! And so is Maree! My favourite classes are the Align classes with Skye, she teaches us so much about the body and how to get the most out of your workouts. She's super knowledgeable

The instructors and reformer equipment were great at this clinic. There is also good access to parking onsite. However, my experience with customer service was frustrating. When I tried to contact management, specifically to cancel my membership, it took over five weeks and multiple voicemails, emails, and online requests before I finally received a response and confirmation.

Not a great first impression. Class was challenging which was very nice, but I have to agree with another reviewer. It was my first time and I felt very unwelcome. As the first participant to arrive, I wasn't sure if the person that was there when I walked in was the instructor, since she was at a reformer on her phone, otherwise I probably would've introduced myself. I wasn't greeted, she shortly said "hand weights and ball" after I walked up to a reformer. I was confused but quickly figured out that's how I was ordered to grab some weights and a ball. I tried to introduce myself, mentioned I was new, and I felt like I was a nuisance, as with anything else I attempted to say. She questioned me on my familiarity with Pilates to see if I could keep up, but it seemed to be with annoyance instead of care or concern. The instructor wasn't outwardly aggressive, but I did notice she was so much nicer to the people she knew. I'll take it with a grain of salt, but I wouldn't come back.

We visited the place, and unfortunately, the person who attended us was quite rude. It's truly disappointing to see someone with that attitude working in a service meant to support people's well-being. There is a clear need for improvement, especially in staff training, to ensure that everyone is treated with respect and dignity