truGym Luton

Had a great experience over there. I was afraid to join but when I joined the gym I came to be so relaxed and comfortable. Exercise place with mats, dumbles, Exercise Machines there, sona, shower 🚿 available, exercise classes, dance classes, and much more over there. The owner is such a nice person.

I have been a member of Trugym for a few years now and have come across the friendliest members of staff - the girls at reception are very welcoming and always smiling. I have recently started training with Yasmin and I can honestly say she makes our gym experience a dream! Cleanliness of the changing rooms could be better!!

Do not join, they are scammers. I have contacted the gym and the company responsible for handling their cash numerous times to cancel and have been told several times my membership has been cancelled. They were still withdrawing money from my account even after they informed me my membership was cancelled. I went into the bank to cancel my direct debit and the gym are contacting me non stop telling me to pay. I will do no such thing because I have been told my membership is cancelled. Do not bother joining this gym, you will be paying them money for nothing for the rest of your life.

To begin with, this gym is a scam. Most of the workers are rude and all they do is eat. Their main goal is to take your money. I tried cancelling my membership and no one called me back after phoning many times. I was charged extra for cancelling my direct debit even though I pay month to month and had filled in a form to cancel my membership. They tried to make me to pay £66 even though I had cancelled my membership as was 'stated' when I signed. They are still continuing to charge me even after I have told them I'm leaving. Also, the gym is unhygienic and unsanitary. Me and my friend went to the gym together and (it being her first time at the gym) found a used pad in the shower that someone had left. I have been in the sauna/steam room and had to leave because women are shaving themselves in there. Weights are scattered everywhere, no one puts anything away which is a health and safety violation. The machines too, are very filthy and most likely have never been cleaned. Most of the lockers in the gym are broken and they haven't done anything to fix them after being with the gym for 7 months. Many people resort to putting their bags behind reception which is at the centre of the gym. I met a woman at the gym who had her stuff stolen as all of the lockers which were working were being used and she wasn't allowed to put her things at the reception as there was no space, so she decided to put her things in a broken locker which resulted in it being stolen. All in all, it isn't worth paying £20 a month for such a bad facility. (All of the 5 star reviews are fake and written by someone working at trugym)

Disgraceful behaviour from the staff who was eating chicken and chips while women are trying to lose weight and build strength. In addition to the poor sanity and quality of the equipments and environment in general, lockers are not working leading to the closure of the changing room. A gym with no changing room? Pleasant. Also, don't even try to complain with members of staff as they would say that you are the first to have made a complain. Yes me and the other poor customers who reviewed your gym on Google.