A member says his card was charged after it had expired, and charged again a week after he cancelled. That's a billing claim with a mechanism, so it goes first.
Extreme Family Fitness is at 329 Monroe St in Martinsburg, West Virginia. It shows 4.1 from 85 reviews, and nothing has been written since November 2019.
The Billing Complaint
A member in November 2019, one star: "Somehow they were able to charge my credit card that had expired without my authorization. Even after I had explained several times that I had never called to update the credit card, they charged my card anyway. Regardless of that, I came in a week ago and cancelled my membership and they charged my card again without my knowledge."
Two separate claims there, and they need separating.
The expired card is the one people find spooky, and it has a boring explanation. Visa and Mastercard both run automatic account updater services: when your card is reissued with a new expiry date, the new details get pushed to merchants who bill you on a recurring basis. You don't have to call anyone. It's a real, legitimate system that gyms use, and it would produce exactly what he describes.
That doesn't make him wrong to be angry. It means the honest question isn't "how did they do that," it's "what did I agree to?" If you're joining, ask whether they use an account updater and what it takes to switch it off.
The second claim is different and I can't explain it away: a charge a week after cancelling. Billing cycles and notice periods can produce a final charge legitimately, so there's a defensible version of that too. But he says he didn't know it was coming, and "cancel by X to avoid the next charge" is a question worth asking out loud.
He also names an employee and describes him rudely. I'm not repeating that. It's one person's account of a phone call I can't hear, and nobody else on this record mentions him.
The Safety One
A member in April 2019, two stars: "I just joined this gym and already want to cancel my membership. If I tell you that something isn't working as it should, like an ankle strap, I don't want you to shrug your shoulders and tell me that's all that we got. I want reassurance that you will inform someone that the equipment I'm paying to use doesn't work and could've hurt me."
A broken ankle strap on a cable machine isn't cosmetic. If it lets go mid-rep, the stack drops and your leg goes with it.
But read what she's actually complaining about. Not the strap. The shrug. She reported a fault and was told that's all there is. That's not an equipment problem, it's a process one: nobody was going to write it down.
She wrote that in April 2019 and she'd just joined. It's an early impression, not a verdict on the place.
What the Long-Timer Says
A member in September 2019: "I love my gym. I've been a member for 4 years and my favorite class is danceology. It's like going to the club with the girls but no alcohol, besides I'm too old for the club. Elmer is always doing new routines which keeps it fresh. Another favorite class is Body Pump with Cindy. Her class is amazing! My son also does karate and my other children love the kids club. It truly is family friendly."
Four years, and she's the only person who tells you what's actually here: a class called danceology with Elmer, Body Pump with Cindy, karate for children, and a kids club.
"Like going to the club with the girls but no alcohol" is the best description of a dance fitness class I've read tonight. She's not selling you a workout, she's telling you what the hour feels like.
Her four years also matter next to the two-star's first week. Both can be true: a place can be good for people who've settled in and careless with someone new who reports a fault.
The Trainer
A member in April 2019: "I hired Brian Walker to be my trainer. I signed up for the 3 times a week for an hour for 3 months. He made an impact on my health and knowledge on fitness that will last a lifetime. You made working with my schedule a breeze."
Three times a week, one hour, three months. That's the only concrete package structure on the record, and he names the trainer in praise.
No price attached, which is the frustrating part.
What's Missing
No prices at all. No opening hours on the listing. Nothing since November 2019.
Who It's Not For
Anyone who won't read the payment terms carefully, going by November 2019.
Anyone who needs faults acted on quickly, going by April 2019.
329 Monroe St, Martinsburg, WV 25404. The site is extremefamilyfitness.net and the number is +1 304-267-7500.
FAQ
What should I ask about billing?
A member in November 2019 reported being charged on an expired card and again after cancelling. Card networks run automatic account updater services that legitimately explain the first one. Ask whether they use it, and exactly what cancellation requires.
What classes do they run?
Danceology and Body Pump are named by a four-year member in September 2019, along with karate for children and a kids club.
Is there childcare?
She mentions a kids club that her children enjoy. She's the only source.
How current is this page?
It isn't. Every review dates from 2019.