Fernwood Fitness Hornsby

The customer service here is appalling. 😔 I only go here because it’s close to home. The girls who work at reception (when they are actually around) are straight up rude, dismissive and behave as though your owe them something. Side note, I refused to pay $89 for the access tag when I joined. People forget that fees and charges are not set in stone and these guys take full advantage of that and I’m sorry to say especially that it’s a women’s gym.

Went to Hornsby fernwood to cancel my membership, one of the consultants told me i Will still have 2 more payments to go after I signed my termination form, and she wanted me to hand in the security key, I replied I still have 4 weeks to go (2 more payments), but she was staring at me said, you said you are not coming to gym any more, so I can recycle the key. I was a bit upset, I said to her, my last date is in 4 weeks, I can hand in the key on my last day. Hello, it’s my right to keep the key til the last day of my membership. You should treat customers the same whenever they join in or terminate memberships

The worst costumer service ever, My friend and I were shocked, usually sale membership representatives are nice and polite. This Alisha person gave off the impression of not wanting anyone to join the club at all. Extremely rude and disrespectful.