Annette Kellerman Aquatic Centre

I paid a very reasonable price as a senior for an inner west fitness pass which gave me access to several sites.I mainly used Annette Kellerman Aquatic Centre as found from the start that all the staff were very welcoming. I am back in the UK and will struggle to find the equivalent for the price. The variety and quality of classes/ trainers was fantastic. I also used the pool and attended the aqua classes, again of a very high standard. Thank-you Maritsa and all your team in the gym you enhanced my stay in Sydney and when I visit again I’ll rejoin.

I train at the gym upstairs and honestly it has the best vibe. The layout is excellent, the space is always clean and there’s a real sense of community which I love. The staff are super friendly from the moment you walk in at the door to when you leave. Not only are they supportive, encouraging, their communication is clear and concise and you're never left in the dark about anything gym/equipment related. It’s a welcoming, ego-free establishment with members from all age groups which was the main contributing factor of why I joined last year. It's more than just a gym that makes showing up easy for me, it's my happy place and I truly look forward to my time there. Thank you to all the staff and members for creating such a special place in my world.

We normally swim within the City of Sydney, as this was a change to the Inner West. Our experience at the AKAC was positive. Easy and free to park outside - we were here on a hot Sunday lunch/afternoon. Staff at reception were friendly, took the time to explain the pool and layout. Pools were clean and kids pools had very warm water, but perfect for kids being in the water for a long time. Cafe was open (CoS cafes currently closed). Good and drinks were reasonably priced and good. The price was possibly a bit steep, so for a family to regularly attend you need a membership.

During my recent visit to the centre, I found Michelle’s attitude toward customers to be extremely disappointing. Her manner was abrupt, dismissive, and lacking basic courtesy. Rather than attempting to assist or understand the situation, she appeared uninterested in helping and showed little empathy toward customers. As a regular user of the facility, I believe customer service should be respectful, professional, and supportive. Unfortunately, my interaction with Michelle was the opposite. Her approach came across as very cold and heartless, which made the experience at the centre quite unpleasant.