David Lloyd Heston - Gym in Hounslow, United Kingdom

I have been a member for over 10 years, recently needed a 3 month membership for my son, the sales guy sold me a 12 month membership( without my knowledge ) instead, I did not ask for 12 mkonth membership for my son as he was going to use it only for 2 months max, thats cheating. I filled and submitted a cancellation form as per his advise the the very next day, now they are sending me letters threatening. On top of all this at the same time I downgraded from £98 per month to £80, even for this he signed me on for another years full contract( again without my knowledge ). I have been with them for so long, trusted them, just did not expect this. I feel most dasappointed and severly let down.

I was about to pick up the phone and book an visit but having read all the 1 star reviews i have decided not to. There a TV promotion running at the moment but if this place is this poor then I am afraid I will go elsewhere.

Unless you want a HEADACHE do not join this gym!!!! I have been a member for several years and all I can say the quality of service in this gym has dropped significantly in the last couple years. There is way too much focus on SALES and non on EXSISTING MEMBERS. The receptionists don't know anything, sales managers don't know anything, no one working in that gym is on the same page. I can 100% guarantee if you ask 3 different members of staff in that gym a question - they will all give you a different answer. On top of the general lack of knowledge, laziness of staff and rudeness of staff (particularly the memberships team) the gym is declining in cleanliness. The swimming pool always had plasters or tissue in it. The gym floor has tissue in every machine, people bring in bags and just leave them lying around and a lot of men in the gym are so excessively loud and aggressive when using weights. The place is in shambles. I want to leave but am unable to do so because I am in a contract, but once it is over I will NOT be extending my contract. This gym SUCKS!!!!!!!!!!!!!!!!!!!!!!!!!! Oh, and its OVERPRICED of the LACK OF QUALITY you get.