Hayden's International Gymnastics Academy

I go here and I love it!!!!!!!! I started in beginner and 4 weeks later I moved up because the coaches do so much to help you and to make you reach your goal. Hayden's has amazing staff and the place is tidy!! I love it there!!

As with any gym, there is good and bad. There are several coaches that are great. They are interested in the kids. The safety is great, you don't have to worry about a safe environment for your kids. For kids that are talented and are into gymnastics or cheer it is a good gym. However, the communication stinks. The only time the phone is answered is from 4- 8 and then not much. The one person that works the front desk is so busy, it's difficult for that person to do all the tasks and therefore answering the phone is last on the agenda. This means that in order to get the information you need, you have to go inside and actually wait to speak to someone. Hello...get another person to help up front!!! If you have a technical question, it's difficult to get someone to answer that question. The coaches are always busy and the person working the front desk always has to call you back with an answer...which would be okay except they never call you back. So you have to keep going in and asking questions. If your kid isn't a shining star, then don't expect for them to get much attention from the coaches. They only care about really advancing and helping the stars. Not so much the average kid. If your kid takes recreational gymnastics, then don't expect to get much out of the classes unless your kid is really talented or unless you fork over the money to enroll them in multiple classes or pay for private lessons. The recreational coaches change frequently which means there is little consistency when learning basic skills. One coach may take the time to teach each skill correctly and make sure the kid has that skill before moving to the next skill. However another coach may just tell the kid to do a skill, not correct their errors and leave them to get it on their own. Which means if your kid stays in the sport, then you have to spend a whole season with a good coach correcting errors or paying for private lessons to correct bad habits. Maybe all gyms are this way, but it's a shame because most kids aren't shining stars and all can take away a great deal of confidence, strength and flexibility with good gymnastics training.

I have given this gym many chances from Summer Camp, Recreational Gym to Gym and Learn. Number one problem of this gym is communication. I let many things just slide by without speaking up from academic teachers turning over without letting parents know in a timely manner, to communication with the gymnast to the coach, communication with parents and so much more. This gym has a lot of improvements it can make and should make. Little background about us, my daughter broke her arm just playing in the neighborhood and was enrolled in her second year of the prek program, Gym & Learn. After 1.5 years part of Hayden's, I asked the Junior Gym director and my daughters academic teacher Coach Sonja if it was ok to still have my child enrolled in Gym and Learn as it is mainly a preschool. She offered to do an additional one hour of academic for my daughter while the other kids were in the gym. This is when stuff just went south. They let a child with a broken arm jump on the trampoline, run around and do beam (directly from gym Coach and students mouth). The child had a very difficult break and told coaches several times child cannot do anything to risk a fall ( you would think Beam, Trampoline and running would be common sense things to avoid). Anyways, Coaches didn't like that I found out this was happening to my child whom was still in a cast and questioning their communication to the parent. I was asked to stop bringing my child to their gym the next day and they would no longer charge me. The problem is this is very insensitive to have a 4 year old change prek's in the middle of the school year, she has lots of questions and is extremely unprofessional and not ideal. They literally do not care about the child and only care about their money. While I am at it, they gym is disgusting and your child will get sick and have dirty feet while going to this gym. The gym does not send notices when very contagious things are reported to the gym like Hand Mouth Foot etc. In addition, communication stinks - good luck trying to call the gym, receive an email in a timely manner (they think it is ok for responding emails to take 3-5 business days). This is the most expensive gym in the CSRA but you will not get the top notch service you expect. Avoid this gym and check out some of the others in the area.

We are fairly new to the Augusta area. Everyone here seems to rave about Hayden's so I enrolled my 2 year old daughter into the preschool gymnastics program. I'm not sure if it's because I have had my older children enrolled in places like The Little Gym and other local gymnastics centers from where we moved from, but the preschool facility is dirty! It seems to get worse every week I go. Today I was so disgusted at all the junk on the gym floor. There are holes in the wall and broken equipment lying around. While walking to our car in the parking lot I literally stepped over a tampon applicator. GROSS! As far as customer service goes, I have had no issues. However, there is very little interaction with the coaches. Needless to say we have cancelled our membership.