Set expectations before you read the rating: Ostersund-Storsjobadet is mainly a waterpark and swimming complex, not a gym. Google tags it swimming_pool, sports_complex and spa, and the reviews are about slides, saunas and pools. There is a gym inside - one unhappy visitor came specifically to use it - but if you're picturing a weights floor, this is a family bathhouse with a gym attached, and I'd get that straight first.
What this actually is
A December 2024 reviewer described the core attraction plainly: "Fun swimming pool featuring three different slides. One with tubes, two without. Minimal age 6 years old. For the smaller ones there are two dedicated slides in the kids pool. Clean changing rooms... There's a family discount when swimming with kids. 150 SEK for 1 parent with 1 kid." That's rare, specific pricing, and it tells you who this is built for: families with children. The same reviewer flagged a letdown - "Sauna in the shower room hardly gets hot enough to be a sauna" - and noted free parking with two EV charger spots. Listed hours are broad: Sunday and Saturday 09:30-18:00, weekdays 09:30-20:00.
The billing complaint, and the mechanism behind it
Two separate voices raise the same money issue, which is what lifts it above a one-off. A February 2026 one-star: "we alerady peid and they did not gave our money back." A January 2023 one-star: "Stole our pre-paid visits. Dissatisfied." When two independent reviewers describe pre-paid entries or refunds not honored, that's a pattern worth naming. The dull explanation usually is that prepaid multi-visit passes and entry fees at public baths are often non-refundable by policy, and age or height rules can void a booking on the spot - the February reviewer was turned away over an age cutoff after paying. That doesn't make the anger unreasonable. It moves the question to: before you prepay a pass here, what are the refund and age rules you're agreeing to? Ask at the desk, not after.
Where the voices agree
The slides and the fun factor land well. An August 2025 visitor: "Very nice waterpark located relatively close to the camping site, had a lot of fun there!" But the maintenance grumbles recur too. An October 2025 parent with a six-year-old found "the water woz cold" and one slide too rough for kids, and the December 2024 review listed "few things that could use maintenance and are broken." So the shape is: a genuinely fun waterpark that reviewers say is fraying a little at the edges.
What that average is measuring
Here the number is worth trusting because the sample is huge: 4.0 across 1,329 ratings. That's not a handful of friends - it's a real, stress-tested score, and the written reviews line up with it. A 4.0 at a waterpark this busy reads as "popular and fun, with consistent gripes about cold water, a weak sauna, upkeep, and prepaid-refund friction." The volume means one bad day barely moves it, so the 4.0 is telling you something durable.
What's missing
The gym itself is nearly invisible in the reviews - only mentioned by someone denied entry - so I can't tell you what equipment it holds or what a gym-only pass costs. Swim pricing shows up (150 SEK for a parent-and-child family entry), but general admission and any gym membership rate don't. The website (storsjobadet.se) and phone (+46 63 14 31 79) are where to confirm both.
Who it's not for
If you want a dedicated gym with a full weights floor and no splashing kids, this isn't your place - it's a family waterpark first. If you're planning to prepay a visit pass, read the refund and age rules first, because two reviewers say they lost money over exactly that.
FAQ
Is Storsjobadet a gym?
Not primarily. It's a waterpark and swimming complex with a spa, and it does contain a gym, but reviews focus on the pools and slides.
Why do some reviewers say they lost prepaid money?
Two independent reviewers report prepaid visits or entry fees not being refunded, one after being turned away over an age rule. Prepaid passes at public baths are often non-refundable - check the refund and age policy before paying.
Is it good for kids?
Reviewers say yes for the slides, with dedicated kids' slides and a family discount (150 SEK for one parent and one child). A couple noted the water ran cold and one slide was rough for young children.
Can I trust the 4.0 rating?
Yes - it rests on over 1,300 ratings, so it's a durable score. It reads as a fun, popular waterpark with steady complaints about cold water, a weak sauna, and upkeep.