Fitness First Eastwood

Fitness First Metro East offers a full range of gym amenities, including free weights, group classes, steam rooms, and personal training. The standout feature is the friendly and approachable staff, consistently praised by members for their support and professionalism. However, several users report that the facility is aging, with poorly maintained showers and cleanliness issues. While the gym delivers on service and variety, it may fall short in terms of upkeep compared to newer branches. Ideal for: Those who value a supportive environment and solid equipment. Less ideal for: Members expecting modern, spotless facilities.

The gym is clean, well-maintained, and not overcrowded, which makes for a pleasant workout experience. The equipment is neatly organized, and the overall layout is efficient. However, the lockers are still the traditional key-based type — it would be more convenient if they upgraded to modern RFID lock systems for better security and ease of use.

Used to be a fantastic workout spot, but it’s sadly gone downhill. The restrooms now reek, the lockers are in a state of disrepair, and some of the equipment has been under maintenance for way too long. I just canceled my membership—there are far too many other options. Sad to see Fitness First decline. It used to be fabulous. Now it's just not worth the money I spend there.

1 DAY Gym Usage, 7 DAYS of Horrific Customer Service and 2 MONTHS Waiting. My husband and I inquired last October 31 (Friday) in enrolling here in Metro East. Unfortunately, since pandemic started, we’ve gone digital in terms of payment as we can transfer anytime to GCash or GoTyme. Told the sales guy that we’ll just enroll 2nd week of Nov since the branch is not accepting cash, any form of digital payment, or GCash or GoTyme card. We went to UB to request for a physical card, but the line was so bad. Went to BPI and was told that it’ll take 5 business days (Nov 7) for the physical card to be printed. We told the Adrian that for BPI it’ll take 7 calendar days, we’ll try UB again on Nov 3. We were offered the 1-day free pass and went there last Nov 1 (Saturday). NOV 1- We took our 1 day free pass and discuss our card situation after few mins of discussion about the enrollment they allowed us to pay via GOTYME DEBIT CARD (with receipt) while we’re waiting for the card. Spent an hour in the gym exploring their equipment and was told that we can bring 1 visitor for each of us. NOV 2 (Sunday)- We’re officially member, we went there with the kids. NOV 3 (Monday)- while we’re waiting in the queue around 2pm, we realized that I need to get my anti rabies vaccination in The Medical City Ortigas. Informed the sales agent about the situation and he called still concerned about the card. NOV 4 (Tuesday)- Sales agent called again, wasn’t feeling well because of the vaccine told him about the situation and to wait for the BPI card on Friday, Nov 7 as I’m also working on a night shift and wake up around 3pm. NOV 5-6- same thing he’s calling we didn’t the see urgency since we paid already. NOV 7- Got the card around 3pm. Immediately logged in to the app to add my card info but it won’t go through. I’m about to text him when I noticed that he sent me a message: This is Aidrian from Fitness First Metro East. Mr. & Mrs. B Kindly settle your "Card Details" for completion of your membership today. we have given you enough days to process your membership with us. so kindly settle it today cause today is the last day of your completion. kindly Don't ignore this mesg. thank you. My husband called him and explained that we cannot update the card as it seems that they’ve added SOMEONEs CARD DETAILS in my account and we’re getting an error message. I asked if we can go there on NOV 8 to show them my profile. He’s still focused on they’ve GIVEN us enough days. NOV 8. 1AM after 1 free pass and 1 day of going to the gym. I told him to cancel and I’m willing to pay for that one day as they lack customer service. Adrian wanted us to pay the whole year???????? 12 Months for A DAy of use???? We went to the gym same day and asked for a reimbursement and just deduct the one day use. Rosa promised us that they will process it. We went back there to follow up several times and never seen Rosa again. Fitness First, 1. adding someone else’s card on my account doesn’t mean that your agent can disrespect us. This should be a violation. We paid for that one month. The least he can do is to assist us and not insist that YOUVE GIVEN US ENOUGH DAYS. Now, here is the reason for the urgency. 2. You’re not accepting our GOTYME card because it’s not a major bank? But you’ve accepted our over the counter payment using the same GoTyme card that you don’t want to accept.

I’ve always appreciated the friendly staff and the spacious gym environment, but I recently had a disappointing experience. We were encouraged to leave our mat at the gym because they assured us it was safe. Honestly, I didn’t even want to leave it behind since I was comfortable using the mats provided, but unfortunately, the mat went missing. When we reported it to the manager, the response was essentially that it was our responsibility because leaving items is “at your own risk.” This was surprising because the gym previously felt secure, and staff often mentioned that CCTV coverage made it safe to leave belongings. However, when something goes wrong, that reassurance feels meaningless.