East Ham Leisure Centre - Gym in London, United Kingdom

I am writing to share my feedback and express my appreciation for the exceptional team at your gym. Although I have a business nearby and more affordable gym options closer to my office, I have chosen to re-join your facility because of the outstanding staff. Specifically, I want to highlight Sang. Despite having completed my Level 3 PT course at NLC, I can confidently say that Sang's expertise exceeds anyone I have encountered in the fitness industry. Following my spinal surgeries, I was unsure how to train again. Sang's guidance and inspiration helped me regain my confidence and get back on track. He is truly an asset to your team and motivated me to my PT course. I also want to mention the warm welcome I received today from Matt and Julian, who made me feel like family. I am certain Sean would have shared that same enthusiasm had he been in. These individuals are more than just staff; they build meaningful, lifelong connections with members. I hope your senior management team values these individuals as much as I do. Best regards, Abs | ARQ Homes

I have a mixed review for this place. I've only joined 3 weeks ago and these are my thoughts (this is coming from someone who goes there by herself and doesn't have any kids, and only uses swimming pool + gym): - Changing rooms aren't the cleanest. There's limescale in some parts, especially showers. The first week didn't smell but for some reason, during my third week, I could smell urine as soon as I walked in. The changing rooms need to be cleaned better and something needs to be put in place so that those who use it, don't leave it dirty. - Swimming is ok, I only go in the mornings. Each day, there's different lanes with different speeds, so if you're a slow swimmer, you can go in the slow lane for example. I've never had any issues of someone "telling me off", maybe because I was there on my own and I just quietly left after my swim. - I didn't really have any communication with the receptionists so I can't comment on this but the times I've asked questions, there was always someone nice enough to respond and explain the things to me. First day of joining was very daunting but one of the lifeguards with a red t-shirt made me feel at ease and explained the rules so that I'd be more familiar (the guy with light brown hair and always smiling). - I haven't been to the female gym (yet). But the normal gym has all the basic necessities and plenty of machines and free weights for people to use. Off-peak times are the best as the gyms are usually kinda empty. Overall, it's a good place if you aren't picky and can withstand the dirt of the changing rooms. You can find different activities, follow the rules and get on with your things. However, if you start picking at everything and have other issues then it might become challenging.

Was really excited about the update to the women's section but ended up very disappointed. The changes don't feel thoughtfully planned. Machines have been placed directly in front of the area where bags and coats were previously kept, yet no alternative storage or hangers have been provided, which makes the space feel awkward and inconvenient. The number of treadmills has been reduced from five to two, even though they are extremely popular, especially during peak hours. This makes it much harder to follow a routine. The cable machine has also been removed, which reduced both exercise variety and removed a useful hanging/support option. In addition, there are now no benches in the women's section, meaning exercises like hip thrusts are no longer possible. Overall, what was meant to be an upgrade unfortunately feels like a downgrade for those who regularly used the women's section. The previous layout felt more practical and user-focused. I hope feedback from regular users of the women's section is taken into account, as the current setup makes it difficult to maintain a consistent and effective routine.☹️☹️☹️

I had a very disappointing and upsetting experience at East Ham Leisure Centre. From the moment we arrived for swimming, a staff member was extremely rude, used inappropriate language, and treated us with a complete lack of respect. The situation escalated when she called a colleague over, who was also very rude and behaved in a threatening manner, saying he would remove me from the pool. What made this experience even more concerning was that I felt I was being treated unfairly in a discriminatory way. No customer should ever feel intimidated, disrespected, or unsafe while using a public leisure facility. People pay to use this centre expecting professionalism, basic courtesy, and a safe environment - not hostility and threatening behaviour from staff. This experience was completely unacceptable, and I hope management takes this seriously, investigates what happened, and ensures no one else is treated this way.

After coming here most days for 7 years I'm sadly now looking for a different gym and strongly recommend that people do not come here. It's bad enough that there's no air con in the group exercise studio so it's dangerously hot in the summer but now they've just told all the fitness instructors they can't play their own music anymore and have to use shit quality royalty free techno noise to save the centre money. It's completely killed the vibe. They didn't consult the customers about this and didn't listen when all complained. Don't come here.