Fitness First Bondi Spring St Platinum

This gym (and the previous Westfield branch) gave me my life back. It was the incredibly supportive community and staff at Fitness First that led me to lose 20kgs 4 years ago. Since then, I have been an avid gym goer at this branch. The showers and locker rooms are spacious and convenient, the gym equipment is plentiful and easy to use. However, the main thing that gets me to continue using this gym is the front desk staff. In the mornings, when I get to see Ethan, Lachlan, Harry and Sasha, I continuously feel welcomed, appreciated, supported and heard. Their commitment to the job leads me to feel comfortable asking them even my dumbest questions, and the welcoming environment they consistently provide has me excited to be at the gym prior to six in the morning. A huge thank you to the wonderful staff at Fitness First Spring Street for making me feel welcome, included and appreciated at the gym.

I’ve been training with Fitness First for almost 6 years and have always had a great experience. I originally trained at the Bondi Junction Westfield club until it closed, and I now train at Spring Street Platinum. Throughout all these years, I’ve never had any issues. The reception team is always friendly, welcoming and professional, and the Personal Trainers are excellent. On several occasions, Trainers have kindly helped me improve my exercise technique, even when I wasn’t their client. I’ve also visited other Fitness First clubs across Sydney and Melbourne and have consistently found the same high standards, respectful staff and great atmosphere. One of the biggest advantages of the Spring Street Platinum club is that it is open 24 hours a day, 7 days a week, which makes it incredibly convenient for members with different schedules. The facilities are excellent, the club is always clean and well maintained, and it’s easy to see why it’s so popular. A big thank you to the entire Spring Street team, from reception to the Personal Trainers, for creating such a welcoming and professional environment. Highly recommended!

The gym itself could definitely use some improvements and isn’t the best I’ve been to, but what really stands out are the reception staff. They’re always friendly, welcoming, and happy to help with anything you need. Their positive attitude makes a big difference and creates a great atmosphere whenever you walk through the door. Big credit to the reception team for their excellent customer service. Big ups to Ethan and Lachie

Look I've been coming to this gym for decades and I've seen many many changes and not for the better. Once the two gyms merged it was horrendous. Just way to busy and crowded. Many of the PTs do not use good gym etiquette and that filters down to the members. ie. Most people do not train with towels or remove their weights off machines or put things back where they got them. Nothing is cleaned (slight improvement here with a cleaner seen on the floor. It's been years) or maintained (there was about 5 treadmills out of order including 2 ski machines and various other things which can take 2 weeks to 1 mth to be fixed. Seriously ridiculous)! Sadly people do not take pride in this gym. They are tuned out and too busy staring at their mobile between doing their so-called sets and then get annoyed when you want to use the machine while they stare at their dumb phones! I was abused by this creep who wasn't even asked to leave the gym after verbally attacking me! They need to find a proactive manager to run this joint. They just can't seem to get one who cares or maybe it's just a losing battle. Comparing Randwick gym (which I also go to now) you really can see the difference in the maintenance and overall tidyness of the two. Randwick isn't perfect either but it's definitely got it over Spring St. Spring St really need to start taking pride in that gym, enforcing and encouraging gym etiquette and just get their act together! It just seems that NO one cares!!

After years of membership, the situation is now unsustainable. The last straw is the cancellation of all cycling classes. This must be the only Fitness First in Australia without a cycling/RPM class. Nobody has been able to answer if we are getting the classes back anything soon. The locker rooms and showers are filthy. I have never seen a cleaner around. The equipment is deficient—there are not enough weights or mats. Machines are always broken. A couple of top Les Mills instructors are the only thing keeping this gym from losing half of its members. This place needs urgent intervention from Head Office.