Xperience Fitness Of Menasha

Great staff, they are always so welcoming. I think for the price it’s better than other gyms. Compared to the YMCA the price is definitely better for a person that wants a membership for themselves. Equipment is on par as well and I seem to always get the peace of equipment I want. The pool is always very nice too. For everything you get here it is worth the money, and a great Xperience.

I love this gym. The variety and quality of equipment are on point. The locker rooms are always clean. The staff here is super friendly and always makes you feel at home. The supervisor Melissa and Ylaiza at the front desk are awesome, they always greet you with a smile and ask how you are doing and make sure you have anything you need. Great atmosphere and a great gym!

I really enjoy everything about this gym. It starts with the friendly staff greeting me when I walk in the door, continues with the variety of machines and equipment and ends with a salutation when I leave. I always feel great about my time there. The salt water pool is fantastic for laps and the whirlpool is the perfect end to a challenging workout. The facility is always impeccably clean and the locker rooms are large, well lit and super clean. What I really think in the crown jewel of this particular location is their trainer Stephanie Colley. I have never trained before and was very nervous about the whole process. Stephanie tailored a workout to my strengths while targeting my weaknesses, and it has been so fantastic. She is kind, empathetic and TOUGH! All the characteristics I needed to be motivated toward success. If you are looking for a great gym, look no further!

The gym itself it nice and very well kept, but the sales team is extremely pushy and unprofessional. During the tour Jason expressed that since I’m a girl I must really favor the the leg area, which made me extremely uncomfortable. At the very beginning I was shown tanning and handed this $60 fit band that that would help me keep track during my classes that I didn’t want to pay for. I was just trying to get the core membership which he didn’t even mention until I told I didn’t want anything extra - I’m just here to workout on my own. Finally after an hour and 20 minute “appointment” I got out of there with the membership I intended on getting and I’m enjoying the gym. But telling members that not paying for classes won’t get you the results your looking for is the wrong way to sell people things, especially to someone who is a former bikini competitor who told you has been lifting for 4 years.

I was contacted by an employee to set up my meeting to view the club and begin my membership and was offered a sign on coupon at the time. The employee told me if I singed on at my appointment, I would only be charged a $1 fee and the other charges would be waived. My appointment was 2 days later; I toured the club and began to set up my membership. When the employee entered the sign on fees, I reminded her of the sign on coupon I was offered 2 days prior. She stated she wasn’t sure if it still applied and had a manager check on it. The manager stated he received an email stating that promotion had passed. I replied that I would think you would honor a promotion specifically offered when the meeting was set up. He decided to honor it....begrudgingly. He also snidely commented to the employee assisting me that she could honor it “this time only” but it would not apply to anyone else. He seemed extremely annoyed with my valid questioning. I honestly almost walked out the door then and there, but a $10/month membership for the few things I need is the best price around. However, I’ll be watching closely here on out for their treatment of members; if this is how you value and treat a potential member you are trying to sell membership to, how will you treat me in the future?