Tru Fit Athletic Clubs

I went to the gym for the first time this morning with a friend to try it out. The staff up front was friendly. The gym was a little dated but clean. The childcare staff was amazing, and my kids had a blast. After I finished my workout I decided I wanted to find out the details on pricing. Sue was extremely helpful with explaining everything to me. I then asked if I could speak to a manager to inquire about military discounts and details on the promotions. And then.............................................................................. I met Harry, from Corporate. And it ALL went down hill! I honestly have never met someone who was as condescending and degrading as him. He was very rude, and should NOT be the one in charge to turn the place around. It was previously Hero's Fitness, Tru Fit purchased the gym just recently. If Tru Fit trusts this guy to be in charge of training the employees on Tru Fit's goals and future, this place is doomed. I really liked the gym and wanted to join but I can't get over the way Harry treated me for simply inquiring more about the gym and pricing. I will make sure to let everyone else I know; friends, family, military and my clients about how terrible this new company is, or more specifically Harry. I would advise to find a different gym than this one.

Sign up with Tru Fit in San Angelo Monday and went in the next day to do a fitness evaluation since it was included for free for signing up with Tru Fit. Everything was going good and did a small work out with a trainer. What ruined the whole experience for me after all that was getting a sales pitch from the trainer to pay $175 more to have him train me three days out of the week. I mean come on really how come these big corporate gyms always have to charge so much to work out in their gym. After declining to pay for a trainer I walk of that gym pretty disappointed and frustrated because i couldn’t just go in and workout I have to be up saled to spend more money in a gym that is okay. So I went in and canceled my membership today and will not be back in their again. So if your looking at sign up at Tru Fit in San Angelo save your time and cash because your going to get sales pitch to pay more for a trainer and also they charge you another $48 every 90 days on top of your membership just for using their equipment that is not even all that. Totally disappointed in my short experience with this gym.

I’m having a horrible time, getting a collection of my credit report. This is a scam. I paid more to be month to month, and cancel whenever since I knew I would only be intown for a couple of months. When I cancelled everything seem to go okay, I got a cancellation confirmation. Seven months after it appears in my credit report. Now I’m having to mail documentation to the collection agency. When I’m calling for Julie the manager they give me the workaround that she’s not there. Please avoid any business with this gym. It’s not worth it!

Worst gym ever! Stay away! The business is poorly managed with absolutely terrible customer service. I have been trying to cancel my membership for a year and have been unsuccessful! It seems like you become a member for life unless you come in to beg and plead for them to cancel it. To add insult to injury, the only possible time that you can come in and talk to the manager about cancelling your membership is Monday through Friday. I mean not like anyone has to work on business days for a living, right?! Now, in order to cancel it, I have to take a day off work. Do yourself a favor and choose any other gym in town. There is plenty to choose from.

Do NOT sign a contract with this gym unless you can afford an attorney to get you out of it. This gym illegally refused to honor a contract they have with my employer offering free memberships to employees. They have told me multiple times they are “unsure of the contract stipulations” after they discussed them with my GM and told my employer they would honor the contract, and continued to charge me money for my membership after the fact. They refuse to cancel my membership until I pay the money that I never should have been charged in the first place. I’ve given them plenty of time to figure out what their contract agreement is and make this right, and they have continued to give me the run-around. While I’m sure my situation is unique, and it’s unlikely you will find yourself with this exact problem, I’m putting this out there because if this company was willing to lie and steal from me, it’s possible they have no problem doing it to other people. I will be consulting with my attorney on this issue, but at the moment I just want to give everyone a warning that this gym does not practice integrity in upholding their contractual agreements, and has no problem stealing from hardworking citizens.