LA Fitness in Glendora, California shows 4.0 from 254 reviews, and its five written reviews split sharply between a serious, detailed billing dispute over personal training and consistently warm praise for the gym's day-to-day atmosphere and staff.
A Detailed, Serious Account of a Training Contract Dispute
Irely Sanchez's review is the most severe in this batch, and worth reading closely: "Do not sign up for training, it's a scam. I set up a year of training sessions and at the time everything was fine. Sign the paperwork, something about canceling, but don't worry... if you don't cancel in writing, they will continue to charge your account, even though your year and your contract is supposedly over... I contacted them in early July, still not rectified. The district manager only wants to refund me one of the two months, even though I texted the previous training manager in early June. So they want to keep $350." I'd flag that specific, dollar-figure dispute directly - a written cancellation requirement that continued charging her account after her contract term ended is a concrete, checkable policy detail worth understanding fully before signing any training agreement here.
A Specific, Detailed Pool Maintenance Complaint
Maria G's review raises a separate, concrete facility issue: "Pool and hot tub need maintenance - water is salty, replace the water, add some disinfectant. Make sure the filter is in good working condition. I happened to taste the nasty water. Needs some scrubbing and stagnant water outside the pool needs proper drainage." That's a specific, sensory account - worth knowing about directly if the pool and hot tub are a significant part of why you're considering this location.
A Balanced Review That Directly Addresses Other Negative Reviews
Rogers Besigye's review is unusually self-aware about the mixed reputation reflected in this batch: "This is one of the good LA Fitness locations. I would give it a five star but overall hate the closing hours for LA Fitness on weekends. Other than that it is deserving of a five star for the well maintained equipment and overall the gym is clean. If you read some of the reviews here you might never go to the gym. Try to go and have your unbiased opinion." I'd take that suggestion seriously - his account specifically encourages weighing the more severe complaints against a firsthand visit, while still flagging weekend hours as his own genuine frustration.
Warm, Long-Term Accounts From Regular Members
Al Cabral's review describes years of genuine community: "I've been coming here for almost three years now and I felt like all the staff are my family and friends. Awesome job guys, always busy but the staff are very helpful and friendly." Caitlin Chambers's review adds a specific, practical detail: "Always a cool temperature making it easier to work out. Sauna is always working with good heat."
What's Missing
Nothing confirms whether the specific training-cancellation policy Irely described has since changed, or whether $350 was ever refunded. Nothing confirms whether the pool and hot tub maintenance issues Maria described have been addressed.
Who It's Not For
Anyone signing up for a long-term personal training contract without reading the cancellation terms extremely carefully - one detailed reviewer describes a costly dispute specifically tied to a written-cancellation requirement. Anyone relying heavily on the pool or hot tub, given one detailed, specific complaint about their condition.
820 S Grand Ave, Glendora, CA 91740, USA. The phone number is +1 626-335-5474, and the website is lafitness.com.
FAQ
Is personal training billing straightforward?
Not necessarily, according to one detailed reviewer specifically, who describes a serious dispute over a written-cancellation requirement that led to continued charges after her contract term ended.
Are the pool and hot tub well maintained?
According to one detailed reviewer, no - she describes specific water quality and cleanliness issues worth confirming directly before relying on these amenities.
Is the gym clean and well-equipped overall?
Yes, according to multiple reviewers, including one who specifically encourages visiting in person to form an independent opinion given the range of reviews here.
Is it good for building long-term community?
Yes, according to at least one reviewer specifically, who describes nearly three years of attendance and genuinely close relationships with staff.