Water & Earth Supply Company

Great selection of boulders and garden supplies. The staff are helpful and super friendly. I got carried away and bought too many rocks. I would definitely come again! The process is easy: roll up, grab a wheelbarrow, fill it until it’s almost too heavy for you to move, head to the weigh station for pricing, tap your debt plastic, and off you go!

NOT AN HONEST BUSINESS TO DEAL WITH 1. Overcharge Customer On August 24th, 2020, I ordered 15 cubic yards Premium Topdressing Soil at Water and Earth Landscaping from Kim who quoted the price as $700. (see invoice picture). Later when I went back home and noticed from their website that the price for the same soil I ordered is $680. So I called the business the following day and told them there is an overcharge. The Lady who received the phone said that there is a shipping surcharge. But the truth is when Kim quoted the order, she didn’t even know where my location is. And even with shipping surcharge, their website showed the price is $690 not $700. The business had no intention to correct the overcharge. Since it is a small amount, I let it be. 2. Only delivered half amount of the soil On September 1st, 2020, my order was delivered in the morning. But it was obvious that the quantity was not 15 cubic yards. (see attached pictures from different angles) Some of my neighbors passing by also couldn’t believe that was 15 Cubic-YARDS!! So I used tape measure to check and calculate what I received. The overall total amount is about 7 to 8 cubic yards. I called the business and told them what I received BUT they insisted they delivered enough product. In addition to the overcharging, the business also denying the fact of the short of their delivery. I clearly told them that their business conducts deserve an honest Google review. Later that morning, the business owner drove to my place and refunded me $20 plus tax of the overcharging. But the owner still insisted that was “15 Cubic Yards” by THEIR measurement system and refused to verify the quantity by using a tape measuring. As a consequence of the short delivery, I couldn’t finish my yard work. So I had to purchase more soil from another resource. The last picture was one cubic yard soil on a 5’ X 9’ U-haul ramp trailer. You could see how much one cubic yard soil supposed to be. Some of the key pictures were blocked by the business owner from everyone seeing it. Anybody who is interested in the truth can hit the attached short video to see all the pictures. Response to the owner: A picture worth thousands words. Please allow people see all the related pictures. Let everyone make decision based on FACT not WORDS. for your information: 1 cubic yard = 27 cubic foot = 3 foot Long X 3 foot Wide X 3 foot High Pile (That is the last picture tell everybody) 15 cubic yard = 15 X 27 cubic foot = 45 foot long X 3 foot wide X 3 foot high soil pile I’ve order cubic yard material from Costco, Cavanagh and other suppliers. Only your place has different cubic yard than anybody else. That’s the reason I called you but you refuse to verify by tape measuring the soil on the spot. I paid for 15 cubic yards and should receive 15 cubic yards. Since you have different cubic yard system, I just simple do business with somebody who have the normal cubic yard measurement system not you anymore.