Virgin Active Collins Street

What makes Virgin Active Collins Street [VACS] such a superb and amazing gym isn't just one thing; it really hits the nail on the head in terms of getting all the important things done. What are those you may ask? 1) Equipment. You obviously go to the gym for a workout (duh!) and you can't fault VACS equipment wise- there's a huge range of equipment laid out even with the COVID-19 precautions they've taken and in all my years I've never had to wait for a single piece- hell there's very few occasions I've had anyone on the equipment next to me, which is quite nice as you can not get distracted and easily get into your zone. While I can easily say this in the point below; a huge shout out to Phil the guy who fixes stuff around the gym; the dude is ALWAYS doing something and anytime I've reported something broken it's fixed really quickly!! 2) Staff/Customer Service. There's a reason why I rank this so highly in the pyramid of success that VACS achieves it's because they achieve this quite efficiently and effortlessly. From the moment you step into the gym and meet any one of the fabulous and welcoming reception team (Hi Molly and Josh and Beth!!). you are welcomed like a friendly face and the reception team always seem to have the answer to any questions that you may have- I have yet to stump them! The personal trainers are all pretty amazing- for various reasons I've trained with a few of them either regularly or for one or two sessions and they are all brilliantly trained with a fantastic approach that I've always felt they're looking out for me and my fitness goals. A huge hat's off to the amazing Luke- if you're lucky to train with him you'll be amazed as he's just all kinds of amazing with a brilliant approach and is all about getting the best out of you. 3) Classes. The range of classes at VACS is amazing; if you just stick to classes you would easily get your money's worth soon enough as there's a huge ranger and variety that you can find something to suit your needs or try a new class to change things up. With the recent reopening since the COVID-19 inspired lock down it appears that VACS has taken the opportunity to rejig the class timetables; while the "big ticket" classes are still on the list; they've removed some and added some new ones. I think this is a great thing because it's always good to freshen up and give members the opportunity to experience new classes- having said that I still miss Anti-Gravity Yoga 4) Price. I have left this to last as it's a bit of an "issue". While the price is a bit costly; if you're using it consistently (I'm a city worker and I currently go seven days a week!), it's worth an investment. If you're looking at going take a tour and get a feel of it- hopefully you're lucky enough to get Fabian as he's knowledge is superb but any of the staff will be fine!- as that's really the only way to know if this gym is for you. As outlined above; VACS does the important things fantastically

Great gym.. very spacious.. all equipment new and modern. Loads of classes . Enough free weights , multiple squad racks. No need for padlock, towels are provide. Very clean change rooms. The trainer : Jacinto is the best!!

As a gym you won’t find better equipment or better-trained and nicer PTs. Great classes and a cheap towel service too! Lastly.. and the reason I’m leaving this review.. when I needed to quit (just for logistical reasons) the manager sat down with me perfectly politely and professionally and processed it no other questions asked, no trickery or extra expenses. That’s a massive difference to other experiences I’ve had. I wouldn’t hesitate to sign up again.

Terrible customer services, manager should learn how to talk to customer before got hired. Overpriced gym with very decent equipments, overcrowded and not as clean as they said especially showering area. Never recommend anyone to this horrible place.