This record is filed as Edwards Gym, on IL-53 in Woodridge, Illinois. The linked website says something else entirely: it's the Endeavor Health Fitness and Wellness Center at Seven Bridges. If you're searching, use that.
It holds a 4.5 rating from 435 Google reviews, and the record is current, with reviews through June 2026. That's a large, fresh sample, which makes the pattern in it worth taking seriously.
Three People, Ten Months, Same Complaint
A member in August 2025, two stars: "The front desk is rude and slow, 3 staff standing around, chatting and doing nothing while kept everyone waiting."
A member in June 2026, four stars: "Nice facility. Great towel service. Tons of equipment and fitness classes. Front desk staff are rude. They often ignore guests while staff stands around talking to each other. If you do not care how you are treated by staff, this is a good fitness center."
Read that last sentence again. He gave four stars and still wrote it. That's the most quotable line I've come across tonight, and it's doing real work: he's separating the building from the people at the door, and telling you which one you're choosing.
And a parent in October 2025, one star, describing signing his children up for swimming: "The woman taking my info immediately yelled to her coworkers that there was a dad who didn't know the schedule and then acted inconvenienced. She asked what level the kids were. I said beginners. She snapped at me saying she knew they were beginners. I started spelling my son's name and she yelled at me that she knew how to spell it. She yelled at me three times what kind of credit card I was using."
Three separate people, across ten months, describing the front desk. Two use the word rude independently. One escalates it considerably.
I'm not naming anyone, and one bad interaction is one bad interaction. But three, from unconnected people, spread across nearly a year, is a pattern rather than a bad day, and the four-star member has told you exactly how to weigh it.
Somebody Checked The Weights
The most technically useful review, from a member in May 2026, two stars, and note that he edited it: "Taking away that third star as I'm now on my 5th machine that the weights aren't correct on. Either these machines are broken, or I gained superhuman strength overnight and doubled my limits."
Five machines with incorrect weight labelling.
That's a specific, checkable defect, and it matters more than it sounds. If a stack says 100 and delivers 50, your training log is fiction. He noticed because his numbers stopped making sense, which is exactly how you'd catch it.
He also went back and removed a star. People rarely revisit reviews, and someone who does is telling you the problem persisted.
The Price Comparison
Same member: "Very mediocre facility overall given the absurd cost of membership. For 1/3rd the cost you can get more and better equipment at something like LA Fitness, and for an extra $50 you could afford Lifetime instead. Old equipment, dirty and run down in lots of areas, and it feels like someone tried to retrofit an old office building to be a gym."
He names two alternatives and positions this one between them: three times the price of LA Fitness, fifty dollars short of Lifetime.
No figures for any of the three, so you'd have to run it yourself. But that's a comparison you can actually make in an afternoon, and he's done the framing.
His retrofitted-office-building theory is a guess, and I'd label it as one. It does explain his other complaint: "I would also suggest someone who's actually been to a gym design the layout. I'm not here for a scavenger hunt."
The Etiquette Problem
A member in February 2026, two stars: "Zero etiquette in this health club. People on the phone, saving equipment, shaving head and face in the steam room, laying naked in the steam room and stretching, going into the therapy pool with gym shoes. Be nice if they put some signs up reminding people how to behave."
Gym shoes in a therapy pool is a hygiene issue, not a manners one. So is shaving in a steam room.
Note what he's asking for: signs. He's not blaming the members, he's saying nobody's set the expectation.
What's Actually Good
The four-star member lists it: nice facility, great towel service, tons of equipment, fitness classes. There's a therapy pool, a steam room, and swimming lessons for children.
Hours: Monday to Thursday 05:00 to 22:00, Friday 05:00 to 20:00, Saturday and Sunday 06:00 to 18:00. A 05:00 open, seven days. That's genuinely good.
Who It's Not For
Anyone shopping on price, going by the member who priced two alternatives.
Anyone who wants a warm welcome, going by three separate people.
6600 IL-53, Woodridge, IL 60517. Phone +1 630-646-7900.
FAQ
What's the front desk like?
Three members across ten months describe the staff as rude or ignoring guests. One parent describes being yelled at repeatedly while registering his children for swimming.
Are the machines accurate?
A member says he found five machines where the weights weren't correct, and edited his review to drop a star over it.
Is it expensive?
A member says it costs three times LA Fitness and is only $50 short of Lifetime. No figures are published.
What are the opening hours?
05:00 to 22:00 Monday to Thursday, 05:00 to 20:00 Friday, 06:00 to 18:00 at weekends.