NRG Gym Walsall

Great range of equipment and weights. I love the space, it's never to crowded. Affordable aswell. Will only give 4 star due to the fact that things like the mirrors, the stairs and the change rooms look dirty and need cleaning more apart from that great gym.

Good gym but there is lack of mirrors in some areas, only one place upstairs lets you do squats with mirror in front of you. There was promised adding "short bars" with different weights (they were at SWEAT) so people can do bicep curs with straight bar but there is still lack of these so people have no choice and either use long bars or skip this exercise. Many guys don't use towels which is disgusting when you need to use equipment after such people...

I don’t know whether I am surprised or shocked at their services. Their communication service with their customers is inadequate, it took me several calls and emails just to cancel my membership. Initially, when I called the manager a few days after I joined he said I would get a refund and offered me something else which I couldn’t quite hear because of the bad service. Then, their response to emails took over a week. I also wish businesses would stop false advertising on their website, they day I joined they had an offer of one month free but they took the payment out straight away. It could be that I had misunderstood the email and offer wrong but I do wish they would communicate properly so the correct understanding can be given. Its annoying when there is no communication street

Decent gym. Very poor management and poor communication between staff. I recently left my belt in the gym and asked staff to see if anything has been handed in and to check the cctv cameras to see where it could be from when I lost it. Staff limited to what they could do and couldn’t access the cctv. They told me only the manager has access to the cameras and they will leave a note for him to check. Next day i approached the staff regarding the belt and asked if the manager had checked the cctv. They said that nothing of the sort has happened and said they will be on the look out for it. The day after I approached the same member of staff again and he said the cameras haven’t been checked and to speak to the manager who was on his way out. The manager was trying to just get rid of me and said email queries to me and rushed out without really trying to see what the problem was. However, I still emailed the gym and I got a reply a day later stating that nothing has been handed in, even though in the email I asked them to check the cameras and they didn’t. So I replied to them asking if they have checked the cameras and still no reply. Very poor management, rude and unprofessional. There is a lack of communication between staff, and there is only one manager who is there in the day and is the only person who can access cameras and he seems too busy to do so.